Send us your spec.
Or just your traceroute.
There is no qualification call and nobody will ring you about your roadmap. The answer you get back is hardware and a port size.
Talk to the NOC.
Tell us what you’re running, where the packets go and what the budget looks like. We’ll come back with hardware and a port size.
What happens next.
- 01 ─ you describe
You tell us the workload, where the users are and what you run today. A spec is welcome; a traceroute is enough.
- 02 ─ we answer
You get a machine, a port size and a price. If a stock build fits, it is the one on the price list; if not, the answer is a build to order. If we are the wrong host for the job, we say so here, before any money moves.
- 03 ─ you order
Payment has to come from an account in the name on the order, and sanctioned jurisdictions are declined. Both are checked before provisioning, not after a complaint. The invoice is paid in advance for the coming month.
- 04 ─ we hand it over
Handover takes from a few hours to 7 business days, depending on whether the configuration you need is already on the shelf. You get a machine that is racked, cabled and online, tested in full, with the access in a ticket in the panel: IPMI if you run everything yourself, SSH if you want us to set the operating system up.
Four things we will ask anyway.
What the traffic looks like. Steady or bursty, mostly out or both ways, and how wide it goes on the worst day, not on an average one. Port size follows from that, and we size the rest of the quote after it.
Where your users are. Amsterdam, Meppel, US East and US West, and if the answer is “both sides of the Atlantic”, say so: it may be two machines rather than one.
What you run today. A current invoice or a traceroute tells us more in ten seconds than a requirements document does in a page. If you are moving off something, what annoyed you about it is useful too.
Whether you need anything we do not sell. Managed OS work, backups, guaranteed DDoS mitigation. If that is a deal-breaker, we will say so before you order.
Already a customer? Invoices, renewals and account details live in the HostiServer panel. Network and hardware tickets come here; anything about your operating system is out of scope. The boundary is drawn in full on /support.