What you can run here.
And what you cannot.
An uncounted port attracts good and bad traffic alike. So we draw the line here, before you pay, and not in section four of a document you read after a complaint arrives.
CDN and cache origins
Bursty pulls, purges and release days: the shape of traffic an allowance prices worst.
streamingVideo and live streaming
Sustained egress on the night the stream finds an audience, at the same monthly price as the night it does not.
gameGame servers
Single tenant, root over kernel and network tuning. Read the note about attacks before you order.
storageStorage and backup targets
Write the copy cheaply and read it back for the same nothing. It is a target, not a backup service.
downloadsDownloads and mirrors
Your own files, or files you are licensed to distribute. Hosting other people's uploads for public download is file sharing, and that is the line below.
virtualisationVirtualisation hosts
Your hypervisor, your ISO, your guests. We do not manage any of the three.
nodesNodes and validators
Full, archive or validator. Peers sync around the clock and nothing counts it.
computeDatabases and batch compute
Work whose speed should not depend on who else is awake on the machine.
Legitimate mail infrastructure
Your own MTA, your own reputation, port 25 open. Legitimate mail only; the line below is not decorative.
Six things that end an account.
Not a caprice, and not a longer list than it needs to be. Every entry below costs somebody else something (an address range, a deliverability score, an afternoon of an abuse desk’s time), and that somebody is usually another customer.
- Anonymous proxy and VPN exit services
- An exit node makes our address space the visible source of whatever passes through it, and we are the ones who answer for that.
- Torrent trackers, seedboxes and file-sharing services
- The complaint volume is not the problem. The problem is that the content is not ours to vouch for, and we are asked to anyway.
- Spidering, harvesting and scraper sites
- Collecting personal data without a lawful basis is not a grey area for a European operator. It is a liability we decline to take on.
- Unsolicited bulk email and the tools for it
- One snowshoe operation costs every other customer on the range their deliverability. The first spam complaint ends the service, with no warning first.
- Attack traffic of any kind
- Denial of service, amplification, mass scanning, credential brute-forcing. Outbound or inbound to someone else, it ends the account.
- Malware, command-and-control, phishing and fraud
- Suspension comes first and the explanation second, and that termination carries no refund.
Checked at the order, not at the complaint.
Payment has to come from an account in the name on the order. It is checked before provisioning, not after a complaint.
Sanctioned jurisdictions are declined, and identification may be required before a machine is handed over.
If you are unsure whether a workload fits, ask before you order. A straight answer costs us an email; a terminated server costs you a migration.
This page is a plain-language reading of sections 4 and 5 of the terms of service, which is the document that binds both of us. Where the two ever disagree, the terms win. Tell us too, because it means this page needs fixing.